Position Overview
The SPCS Administrative Assistant role will support the Stanford Pre-Collegiate Studies summer enrichment programs, which include Stanford Pre-Collegiate Summer Institutes, Stanford Summer Humanities Institutes, Stanford University Mathematics Camp, and Stanford Middle School Scholars Program. Our programs are designed to give students an immersive educational experience, emphasizing interactive education and deep engagement.
Position Responsibilities:
- Serve as customer service lead by managing Salesforce inbox and shared program email accounts, supporting external communications, ensuring all inquiries are responded to in a timely manner. Respond to routine participant or parent/legal guardian inquiries, take appropriate action as required, and escalate customer service concerns as necessary.
- Lead and manage small projects by establishing and executing project plans, timelines, tasks, and objectives.
- Monitor online program participant absences and communicating with team members, parents/legal guardians regarding absences via email, accessing student records as needed.
- Manage shared program inboxes, reviewing and approving emails, and providing regular communication with parents and families as needed in accordance with Stanford Online High School and Stanford Pre-Collegiate Studies’ established messaging.
- Perform routine administrative tasks, such as:
- Upload materials and announcements to Canvas & Google Classroom
- Monitor Slack and Pronto channels
- Update slide decks using Google slides
- Update spreadsheets using Google Sheets
- Submit Internal forms to support program logistics
- Provide administrative and student support to ensure scholar success in the fall Middle School Scholars session by tracking their progress.
- Serve as support and back-up in contingent staff training, online participant orientations, student life events, and commencements by monitoring the chat function, and upholding the participant code of conduct in the online learning environment. This includes responding to questions in chat, removing participants or disabling Zoom when necessary.
- Providing support for scheduling substitutes, as well as serving as a substitute when necessary for online course assistants.
- Support processing and disseminating through email participant evaluations and course completion certificates for summer programs.
- Regularly check-in via Slack and email with your primary supervisor, attend weekly team meetings, and attend a regular 1:1 meeting with the primary supervisor.
- Other duties as assigned.
To be successful in this position, you will bring:
- A Bachelor's Degree
- Strong communication skills, ability to work independently and remotely
- Experience with relevant technologies, i.e. video conferencing platforms such as Zoom and Canvas
- Must be able to handle confidential information with discretion and professionalism
- A computer and a reliable internet connection to effectively perform job responsibilities in this remote role
Additionally, you will preferably bring:
- At least one summer or year working with Stanford Pre-Collegiate Studies online programs or another pre-college program
- A commitment to diversity, equity, and inclusion, approaching work duties through this lens
Compensation & Other Important Details:
The compensation for the SPCS Administrative Assistant position is $26.00 - $28.00 per hour depending on region, qualifications, and experience. Hourly pay is taxable income. This is a temporary, non-exempt, part-time, seasonal online position up to 19 hours per week from early June to early September, with the possibility of extending into the fall depending on program needs and candidate availability. Overtime is subject pursuant to state and federal wage and hour laws. You must be located within the United States for the duration of the assignment.
Notes:
- The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
- This position will be performed completely online and requires you to have the ability, technology, and appropriate tools to complete tasks online. Examples of appropriate tools are: internet connection with sufficient strength and stability, up-to-date computer, and installed video-conferencing applications.
- You must be located within the United States for the duration of this assignment in order to accept this position.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
- Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S.
- If applicable, adherence to all Stanford student policies and the Fundamental Standard.